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1.1 These terms and conditions ("Terms") explain your rights and obligations in relation to this web site located at Dannells Ltd ("Site") and any goods purchased through this Site.

Please read them carefully. You may have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.

1.2 This Site is operated by Dannell's Ltd ("we", "our" or "us").
Our Registered Office is: MD House, Brooker Road, Waltham Abbey, Essex, EN9 1HU.
You can telephone us on 01992 700311

1.3 We may change the Terms at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you are bound by the new terms.

Use of the site

2.1 The content of and copyright in the Site is owned by or licensed to us. You are permitted to view or print individual pages for your own personal use. Any other use must be with our prior written permission.

2.2 We reserve the right to suspend, restrict or terminate your use of this Site at any time.

Purchasing from us

3.1 The Site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to dispatch of such goods. If you are unhappy with these improved, altered or modified goods you may inform us within 14 days, starting on the day after the goods are delivered to you. In order to receive a refund, the goods must be returned in their original unused condition and with all packaging in tact, together with your receipt.

We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. An administration fee of £15.00 per item will be charged for all returns for refund. (Please note: The administration fee will only be charged if the item is not faulty, or doesn't differ significantly from the advertised goods.) Please see our specific Delivery & Returns policies which forms an additional part of these 'Terms and Conditions of Sale'.

3.2 Whilst we try to display goods on our Site that are held in stock, if the ordered goods are not available we will advise you of this as soon as reasonably possible. You will be given the option of ordering an alternative product or receiving a full refund.

3.3 By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors).

3.4 We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we dispatch to you the goods which form the subject matter of your order. We may at our total discretion reject your order.

3.5 All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms.

Payment & Billing

4.1 All prices are in British Pounds. The cost of transporting goods ("Carriage & Insurance Costs") are as set out within our Delivery & Returns policies and are based on the shipping location. These Carriage & Insurance Costs shall be added to the price to be paid by you.

4.2 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error. We sell a large number of Products through our site and it is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and will notify you. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Products and refund you any sums you have paid.

4.3 The prices do not include VAT and delivery costs, which will be added to the total amount due as set out in the "basket" section of the order process.

4.4 . Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

4.5 You may pay for Products using PayPal, any debit or credit card or BACS. We can also take payment over the phone between the hours of 8:30am – 4:30pm Monday to Friday.


5.1 We aim to dispatch goods within 2-3 days from receipt of your order and deliver goods to you within 1 working day from dispatch, however we cannot give an exact delivery date or time of day.

If we are unable to deliver the goods within 30 days of receiving your order, we will inform you, then if you wish, you may cancel the contract and we will refund any money paid by you.

5.2 Please see additional information contained within our Delivery & Returns policies which forms an additional part of these 'Terms & Conditions of Sale'

Damaged or defective goods

6.1You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible before using the item and refer to our Delivery & Returns policies for instructions on how to return an item.

Limitation of liability

7.1 We do not limit our liability to you for death or personal injury caused by our negligence or for fraud.

7.2 All reasonable efforts have been made to try to ensure that the information contained on the site is correct and up to date. However, we can not guarantee this is the case and we shall not be liable for inaccuracies or for your reliance on incorrect or out of date information. Whilst we will try to take all reasonable steps to protect your personal details, we cannot guarantee the security of any data you disclose on-line and will not be responsible for any breach of security unless this is due to our negligence. We do not have any liability to you arising out of your use or inability to use the site. We will not be liable to you for any unforeseeable losses.

7.3 We will be excused performance of any of our obligations if caused by circumstances beyond our reasonable control or beyond the reasonable control of our suppliers, including without limit industrial disputes, war, flood and changes in legislation.

7.4 Save as set out in clause 7.1, our liability to you for:

7.4.1 Damage to physical property caused by our negligence or by the goods shall not exceed £5,000 per event or series of connected events;

7.4.2 Subject to clauses 7.1 and 7.4, the aggregate of all claims arising in connection with the goods (whether due to breach of contract, or negligence, or otherwise) shall not exceed the price paid by you in respect of the goods that are the subject matter of the claim in question.

7.5 Except as set out in paragraph 5 above or as otherwise set out in this agreement, we disclaim all terms, conditions, representations and warranties (whether express or implied) to the extent permissible by law.

Other information of which you need to be aware

Environmental policy

Needabanner / Dannell's Ltd is committed to the ongoing reduction of the environmental impact of all of its print and manufacturing operations.

Our scrap materials are distributed to schools, nursery groups, scout/guide groups, child minders for Art/Craft and Science projects through the Connect Club Charity / Wotnots, a British Registered Charity, no. 1088081.

We Operate in full compliance with all applicable environmental legislation relative to our activities.

Reduction of waste to landfill, effective use of energy sources and assessment of substances and material for re-use and recycling.

We encourage our employees, suppliers and customers to understand and recognise their obligations regarding environmental protection and seek continual improvement.